Returns/Exchanges
Returns are accepted within 45 days of order purchase.
Please see "NON-RETURNABLE items:" below.
We do not accept exchanges.
Any returns are subject to a 20% restock fee.
Please order a Sample before your bulk order to ensure you’re getting exactly what you need.
NON-RETURNABLE items:
- Custom Printed Items
- Die-cut products (Pockets, Petals & Folded Cards)
- Clearance/discontinued items
- Samples/Singles
- Customized/personalized items
- Special orders / Custom Quoted Products
- Custom Cut Paper & Envelope Liners
“Special Orders” by default include large volume orders that are outside of our average order quantities and vary by product line.
- Envelopes - 2000+ when we have communicated & manufactured specially for you
- Cut Paper - 300+ pieces of any cut paper size (other than 8.5x11)
To avoid paying a restocking fee and additional shipping back and forth, we suggest trying a sample first.
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