FAQ

Vendor / Wholesale

• Vendor Information & Support
• Help!! I can't find my old order history since the new site launch.

Shipping

• Processing & Shipping FAQs
• I am having the order shipped to my client, can you ship the order without the pricing information included?

Returns / Exchanges

• Return Packaging Tips & Guidelines
• I just received my order, and I would like a different color, can I exchange this?
• What is your return policy?

Products

• Do you make vertical envelopes or custom sizes not offered on your site?
• What is a Full Bleed Liner?
• If I'm ordering an A7 liner, will it fit the A7 envelope? How do I assemble the liner? Can you do the assembly?
• What is Real Wood Paper?
• Why are there two envelope options on some of the pocket kits?
• What envelopes do you recommend for Acrylic invitations?

See all 12 articles

Ordering

• What is the difference between Letterpress, Embossing and Debossing?
• Large Order Process
• Can I order samples?
• Do you accept outside paper/envelopes to be printed on?
• Will your products work with another company’s?
• Do you offer foil, embossing or other specialty printing not offered on the site?

My Order

• Part of my order was damaged.
• I found a mistake on my order, what do I do?
• Can I cancel or change my order?
• How will I know if my order went through? Will I get an order confirmation?
• How can I check the status of my order?

Colors

• Where can I find the Color Chart? Do you print in CMYK, HEX, Pantone or RGB?
• Why is my swatch color different from what I saw online?
• Why is a color available in one style but not others?
• Where can I view the ink colors for the monograms / pattern paper / and thank you cards?
• What is the manufacturer name of a color?
• Is there a metallic version of this matte color?

Printing

• Can I print on a belly band? Do the belly bands come pre-folded? If not, how do I attach the belly band?
• What is flat (digital) Foil Sleeking?
• How do I order a proof?
• I chose matte paper but it printed out somewhat glossy or with a sheen. Why did this happen?
• I am trying to add a proof to my bulk order but it won't add to the cart. Am I doing something wrong?
• Do you print NSFW files?

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General

• I’m unable to add anything to my cart—everything just says, "Select options to see final price," but I don’t see any options or a way to add items to my cart
• What does "mounting" mean?
• Can I create my own Acrylic shape?
• Why are there spots or specks on the paper?
• Where can I find pricing for printed items?
• Why are my proofs trimmed uneven/crooked?

See all 53 articles