Vendor / Wholesale
- Help!! I can't find my old order history since the new site launch.
- I'm a vendor. How do I know that I am seeing my pricing?
- Do you have an affiliate program?
- How long does it take for the trade discount to be processed?
- Do you give wholesale or trade discounts to vendors and or Invitation Designers?
Shipping
- Do you offer white labeling?
- Can I use my own shipper number?
- Why am I only seeing limited shipping options?
- Will you notify me when my order ships out?
- I am having the order shipped to my client, can you ship the order without the pricing information included?
- How much is shipping?
Returns / Exchanges
Products
- What is a Full Bleed Liner?
- If I'm ordering an A7 liner, will it fit the A7 envelope? How to I assemble the liner? Can you do the assembly?
- What is Real Wood Paper?
- Why are there two envelope options on some of the pocket kits?
- What envelopes do you recommend for Acrylic invitations?
- What does "slightly imperfect" mean?
Ordering
- Large Order Process
- Can I order samples?
- Do you accept outside paper/envelopes to be printed on?
- Will your products work with another company’s?
- Do you accept large orders?
- Do you offer foil, embossing or other specialty printing not offered on the site?
My Order
Colors
- Where can I find the Color Chart?
- Why is my swatch color different from what I saw online?
- Why is a color available in one style but not others?
- Where can I view the ink colors for the monograms / pattern paper / and thank you cards?
- What is the manufacturer name of a color?
- Is there a metallic version of this matte color?
Printing
- Can I print on a belly band?
- What is flat (digital) Foil Sleeking?
- I chose matte paper but it printed out somewhat glossy or with a sheen. Why did this happen?
- I am trying to add a proof to my bulk order but it won't add to the cart. Am I doing something wrong?
- Do you print NSFW files?
- I want to print in size you do not offer. How can I do this?
General
- What does "mounting" mean?
- Can I create my own Acrylic shape?
- Why are there spots or specks on the paper?
- Where can I find pricing for printed items?
- Why are my proofs trimmed uneven/crooked?
- What size envelopes work with the pocket invitations?