FAQ

Vendor / Wholesale

• Vendor Information & Support
• Help!! I can't find my old order history since the new site launch.

Shipping

• Processing & Shipping FAQs
• I am having the order shipped to my client, can you ship the order without the pricing information included?

Returns / Exchanges

• Return Packaging Tips & Guidelines
• I just received my order, and I would like a different color, can I exchange this?
• What is your return policy?

My Order

• Part of my order was damaged.
• I found a mistake on my order, what do I do?
• Can I cancel or change my order?
• How will I know if my order went through? Will I get an order confirmation?
• How can I check the status of my order?

General

• Can I order the Dusty Sage suite shown on the Dusty Sage page?
• Where can I request a custom quote?
• New Era~New Colors~No Limit!
• Mounting & Assembly Services Guide
• I’m unable to add anything to my cart—everything just says, "Select options to see final price," but I don’t see any options or a way to add items to my cart
• Can I create my own Acrylic shape?

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Printing

• Printing: Things to Know
• How do I use the Personalization tool for the envelope liners?
• Can I print both color ink and white ink on a colored paper?
• Acrylic Printing
• Can I do a completely custom job?
• Can I print on a belly band? Do the belly bands come pre-folded? If not, how do I attach the belly band?

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Products

• Do you make vertical envelopes or custom sizes not offered on your site?
• What is a Full Flap/Full Bleed Liner?
• What is Real Wood Paper?
• Why are there two envelope options on some of the pocket kits?
• What envelopes do you recommend for Acrylic invitations?
• What does "slightly imperfect" mean?

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Ordering

• What is the difference between Letterpress, Embossing and Debossing?
• Large Order Process
• Can I order samples?
• Do you accept outside paper/envelopes to be printed on?
• Will your products work with another company’s?
• Do you offer foil, embossing or other specialty printing not offered on the site?

Colors

• You have so many swatch decks, what is the difference?
• Are the Colorplan, Stardream and Curious Metallic papers recyclable?
• Where can I find the Color Chart? Do you print in CMYK, HEX, Pantone or RGB?
• Why is my swatch color different from what I saw online?
• Why is a color available in one style but not others?
• Where can I view the ink colors for the monograms / pattern paper / and thank you cards?

See all 8 articles