I found a mistake on my order, what do I do?

We take great pride in fulfilling orders with 100% accuracy. Please inspect your order upon receipt and notify us within 24 hours if you notice any discrepancies. Contact our Customer Service team immediately via phone [phone]), email ([e-mail]), or live chat, and we will resolve the issue promptly.

For quality control purposes, please provide a photo of the issue (if applicable), any labels attached to the product, and the name on the top of the packing slip. This helps us prevent future occurrences.

Order Damaged in Transit

If your order was damaged during transit, please provide photos of the product(s) and the shipping box from all sides. Be sure to retain both the shipping box and the damaged items, as the shipping provider may collect them as part of their investigation.

The claims process typically takes up to 8 business days. If you need the order sooner, you may place a new order, and a refund may be issued upon completion of the investigation.